It is just as unlikely that someone will admit to being a poor communicator as will admit to being a poor driver. We all know what it means to be a good communicator, lover or driver but do we know how to move from theory to practice?
Good communication is a prerequisite for all other business skills and is something that we can all improve upon.
According to the 2008 Learning and Development Survey, 66‰ of organisations feel that new employees lack communication/interpersonal skills, but 71% feel that these are exactly the skills essential to achieving their business objectives in 2 year's time. Companies need to find simple, quick and effective solutions.
This intensive 4-hour communication skills “bootcamp” gives candidates a toolkit of techniques that they can use straight away. Using outcomes based learning and practical exercises, candidates will gain the skills required to immediately apply the communication technique(s) appropriate to the situation and channel.
Deliverables: By the end of the 4 hours delegates will be able to:
- Speak & listen confidently to build rapport
- Use body language to their advantage
- Influence conversations and engage effectively with people
- Have more impact on their audience & enhance their professionalism
Who should attend
Everyone ... except those seeking to improve their driving skills!
“ Communication is everyone's panacea for everything. ”
- Tom Peters
- Current strengths
What Makes a Good Communicator?
- Holding the attention of your audience
- Less is more - The Gettysburg Address
- Asking & responding to effective questions
How to Overcome the Barriers
- Too much noise, not enough time
- Develop interpersonal communication skills
- Understanding perceptions & improving observation skills
- Too much talking not enough listening
- Managing conversations & diffusing conflict
- Peer & professional feedback techniques
Body Language skills
- Identifying and interpreting signals & barriers
- How to use your body effectively
Communication Skills in Action
- A winning communication skills game with prize
Personal Action Plan
- Steps to success